How does DailyLook work?
Dailylook is a personal styling subscription service. You fill out a style quiz sharing your style, budget, and lifestyle preferences. A real human stylist then selects up to 12 items and ships them to your home: monthly, every 2 months, or quarterly. You preview your box before it ships (and can swap up to 3 items), keep what you love, pay online for what you keep, and return the rest for free.
What is a Dailylook Box?
A Dailylook Box is a recurring styled shipment containing up to 12 premium clothing items hand-selected by a real human stylist based on your style quiz answers, delivered on your schedule: monthly, every 2 months, or quarterly. You can also complement your box with accessories, jewelry, scarves, and handbags through Add-Ons. Your subscription is flexible: skip, pause, or cancel anytime.
What's the style quiz?
The style quiz is where you tell us about your lifestyle, size, fit, and shopping preferences. It takes just a few minutes. The more you share, the better your stylist can style your box. Once complete, your stylist uses your answers, past feedback, and box history to curate your picks. After your first box, we recommend filling out the "For My Next Box" survey to guide your next shipment. You can also update your style quiz at any time to reflect changes in your size, color, or category preferences.
Can I preview the items my stylist selected for me before I receive my box?
Yes. Once your stylist completes your box, you'll receive an email and/or SMS to preview your picks. You have 24 hours before your box ships to:
- Swap up to 3 items: choose your own replacements or let your stylist pick based on your feedback
- Add accessories to complement your look
Once you confirm, your box ships and you'll receive a tracking notification.
What sizes do you carry?
We currently carry women's sizes 0-24W (XS-3X) and waist sizes 24-34. We don't offer maternity sizing at this time.
Who are Dailylook stylists?
Our stylists are real, passionate professionals dedicated to elevating your style based on your preferences and lifestyle. Learn more about our styling team at
dailylook.com/personal-stylists.
What are Add-Ons?
Add-Ons are accessories (jewelry, scarves, belts, handbags, and more) that you can add to complement your stylist's picks, starting at $14. You can use your Store Credit to shop monthly drops, and Add-Ons arrive in your next box with free shipping and returns.
Do you carry accessories and shoes?
We don't carry shoes at this time. We include them in outfit photos as styling inspiration only. We do carry accessories such as handbags, jewelry, scarves, and more, sold as Add-Ons that arrive in your next box with free shipping and returns.
Does Dailylook have an app?
Yes. Dailylook has an app for you to access your customer dashboard, customize your style profile, and manage your deliveries. You can download it at
dailylook.com/mobile-app.
How much does Dailylook personal styling cost?
With each box your Dailylook stylist curates, you will be charged a $40 Styling Fee, which automatically converts into Store Credit in your account. You can use that credit toward:
- Clothing items in your box
- Accessories and sample sale items on dailylook.com
Styling Fee Credits expire 30 days from the date they're issued and are non-refundable.
How much do items in a Dailylook box cost?
Items in a Dailylook Box start at $60, depending on the spending preferences you set in your style profile. You pay only for the items you keep. Shipping is always free, both ways.
When is the Styling Fee charged?
When your $40 Styling Fee is charged depends on your box number:
- First box: charged as soon as you sign up
- Subsequent boxes: charged when your stylist begins curating your box, typically 1-2 weeks before your selected delivery date
The Styling Fee automatically converts into Store Credit, which expires 30 days from the date it's issued and is non-refundable. You can use your Store Credit toward clothing items in your current box, accessories, or sample sale items on dailylook.com. Styling Fee Credits cannot be applied to past orders. If your Styling Fee has been refunded, the associated credit will be voided.
Why was my credit card charged $1 before I received my box?
The $1 charge is a pre-authorization, not an actual charge. Our system runs this check when your stylist begins curating your box to confirm your payment method is valid. The hold drops off automatically within 3-5 business days.
Do Dailylook Store Credits expire?
It depends on the credit type:
- Styling Fee Credits ($40 per box) and Promotional Credits: have expiration dates shown in your dashboard under Store Credits
- Gift Card Credits: never expire
You'll receive a reminder email before any credit is about to expire. If you don't make a purchase from your box, you can still use your $40 Styling Fee Credit on accessories and other items at dailylook.com.
What happens to my $40 Styling Fee Credit if I don't make a purchase?
Even if you don't keep any items from your box, as a customer, you can still use your $40 Styling Fee Credit on accessories, jewelry, scarves, bags, and more on dailylook.com (with free shipping). Styling Fee Credits are non-refundable and expire 30 days after the fee is charged. We also encourage you to leave feedback for your stylist so your next box can be even better.
What forms of payment does Dailylook accept?
Dailylook accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Amazon Pay, and Venmo.
Does Dailylook collect sales tax?
Yes, Dailylook collects sales tax in states and localities where legally required, and remits it to the government. If you return an item, your refund includes any sales tax you originally paid on it.
How do I update my payment method or billing information?
You can update your payment method at any time from your account. Sign in at dailylook.com, go to My Account, and select Payment Methods to manage your payment methods or add a new payment method.
How long does a Dailylook order take to ship?
Most orders ship within 5 to 9 business days once your box has been styled.
How does Dailylook ship orders?
Shipping carriers depend on your delivery address:
- Street addresses (continental U.S.): USPS or UPS
- P.O. boxes and rural routes (continental U.S.): USPS
- Hawaii and Alaska: USPS
For returns, we use UPS (or USPS for Alaska and Hawaii).
Can I ship my Dailylook order to a different address than my billing address?
Yes, your order can ship to any address. Shipping to a different address than your billing address may trigger additional identity verification. Our team may contact you by phone or email to confirm. If we can't reach you, processing may be delayed or your order may be cancelled.
Will I be emailed a tracking number when my Dailylook order ships?
Yes, you'll receive a tracking email once your order is approved, assigned a tracking number, and handed to the warehouse. Tracking may take 48-72 hours to become active after you receive the shipping confirmation. You can also track your order anytime from your dashboard: Sign In → My Account → Order Status.
Why is my Dailylook box delayed?
We're sorry for any delay with your box. Due to some enhancements we're making to our warehouse, some delays can occur. If your order is affected, we automatically extend the expiration date on your Styling Fee Credit, and you'll see the updated date in your account. For questions about a specific delay, please reach out to Client Services by phone, email, or chat.
Does Dailylook ship internationally or to U.S. territories?
Dailylook currently ships within the continental United States, Hawaii, and Alaska. We do not ship internationally.
How many items can I swap during box preview?
You can swap up to 3 items during box preview. Choose your own replacements or let your stylist pick based on your feedback. Once you exit the preview session, you won't be able to go back and make changes.
What if I missed my box preview window?
No worries. If you miss your 24-hour preview window, your box will still ship with items hand-picked by your stylist based on your style preferences. Pro tip: turn on SMS notifications and check your spam folder so you don't miss your next preview.
Can I pick my replacements after exiting box preview? Can I go back?
No. Replacements can only be selected during your active box preview session. Once you exit or your 24-hour window ends, you won't be able to go back. If you didn't select replacements, your stylist will choose them for you based on the feedback you provided.
How do I check out online for my Dailylook box?
Once your box is delivered, the checkout link will appear automatically in your dashboard. To check out:
- Log into dailylook.com
- Click the checkout link on the My Box page
- Select which items you're keeping and which you're returning
- Choose a return reason and share any feedback on your box
- Review your summary and invoice: any available Store Credits or discount codes are applied automatically
How long do I have to try on items before checking out?
You have 5 days from your delivery date to try on everything, complete checkout on your My Box page (your customer dashboard), and return anything you don't want to keep. Items must have tags intact, and you'll use the provided return bag and prepaid shipping label.
How long do I have to return items I don't want to keep?
You have 5 days after delivery to return items using UPS (or USPS for Alaska and Hawaii). If the 5th day falls on a Sunday, your return is due the following business day. Returns not postmarked within 5 days are treated as a kept box, and you'll be charged for all items. You'll receive email and text reminders before any charge occurs. If you need more time, you can extend checkout from your dashboard or contact your stylist. If your prepaid return label is missing or you don't have a nearby UPS location, please contact Client Services as soon as possible.
What if I need more time to complete checkout and return items?
You can extend your checkout window from the My Box page. Click the "Need to Extend Checkout?" link under the Checkout button. This option only appears once your box has been delivered.
Why doesn't my box have a return bag?
If your box doesn't have a return bag, you can use the Dailylook box itself to return your unwanted items. If the prepaid return label is also missing, please contact Client Services as soon as possible.
Can I return an Add-On order?
Add-ons can be returned for a full refund for any reason (except final sale items). Simply send them back in your box, and return shipping is free! Please return your Add-Ons in unused condition, with their original packaging and tags.
How long does it take for a Dailylook return to be processed?
Returns could take up to 5 business days to be processed once received.
What is Dailylook's return policy?
Here's our box return policy at a glance:
- Within 5 days of delivery: standard return, full refund
- After 30 days: 30% restocking fee applies
- After 60 days: refunded as Store Credit only
- After 90 days: no returns accepted (the box is considered kept)
Items must be in new condition with tags attached. Refunds and credits are issued once all eligible returned items are received.
How will I know my return was received?
You'll receive an email confirmation once your return has been delivered at our warehouse. You can also track the return status from your dashboard under My Account. Returns are typically processed within 5 business days of receipt.
What is Dailylook's exchange policy?
Exchanging items is not a feature available at the moment, but our team is actively working on improving the checkout experience.
Can I modify or cancel a Dailylook order after my box preview is complete?
No. Orders cannot be modified or cancelled once box preview is complete. If your box hasn't been styled yet, you can still update your shipping address or add extra items. Due to our high volume, all boxes whose preview window has been completed go directly to the shipping floor within minutes to get processed and shipped to you as quickly as possible (no changes can be made at that point). Make sure all your information is correct before the styling process begins.
I entered the wrong or incomplete shipping address. Can it be corrected?
If box preview is not yet complete, you can still update your shipping address from your dashboard. If your order has already shipped and is undeliverable, it will be returned to Dailylook. We'll contact you to update your address. An $8.95 shipping fee will be deducted, and the remaining balance will be credited to your account.
How do I check the status of my Dailylook order?
Sign in at dailylook.com, then go to My Account → Order Status to view your current order status.
Why has my order status shown "Pending" for several days?
A "Pending" status lasting 3-4 days typically means there was a payment issue when your order was processed. Common causes include:
- Your billing address doesn't match what's on file with your card issuer
- Your 3-digit Card ID was entered incorrectly
- Your billing and shipping addresses differ
My order status shows "Shipped" but there's no tracking activity. What does that mean?
A "Shipped" status with an assigned tracking number means your order has been submitted to the warehouse and is awaiting carrier pickup. Tracking activity typically appears within 48-72 hours.
Where is my Add-On order and when will it arrive?
Your Add-Ons will arrive in your next scheduled box.
Why hasn't my order shipped yet?
Your box may be on hold due to an inventory issue. Please contact Client Services for more information.
Why didn't I get the things I had requested?
We do our best to include the items you request or favorite, but availability can change quickly due to popularity and inventory. When a requested item isn't available, your stylist selects the best alternative to match your style and preferences. Photos don't always capture how an item looks or feels in person: try everything on at home and share what you loved (and what you didn't, and why). Your feedback helps your stylist improve your next box, and If an item you requested wasn't available this time, we'll do our best to include it in a future box if it becomes available.
What if an item arrives damaged?
We're sorry you received a damaged item! Please contact Client Services right away and provide:
- The item name and your box order number or box number
- A brief description of the issue
- A photo of the damaged item
Are there any promotional codes I can use during checkout?
Yes! Two codes are available at checkout:
- MYBOX50: buy 3 or more items from your box and get 50% off the lowest-priced item
- NEWYOU50: buy 5 or more items from your box and get 50% off the two lowest-priced items
These codes are usually applied automatically at checkout when you qualify.
How do I use a Dailylook promotional code?
Enter your promotional code at checkout before finalizing your order. The discount is then applied automatically. A few things to keep in mind:
- Promotional codes cannot be combined with other offers
- Codes are not retroactive
- Most codes have expiration dates or minimum purchase requirements
- If a code isn't working, the item(s) in your cart may not be eligible
Can I apply more than one discount code to a Dailylook order?
No. Only one promotional code can be applied per order. Entering a second code will remove the first and replace it with the new one.
Can I change my Dailylook Box delivery date?
Yes. You can change your delivery date directly from your dashboard. Sign in at dailylook.com, go to My Box → Manage Box Subscription and click "Manage Delivery Date".
Can I skip a month or my next Dailylook Box delivery?
Yes. You can skip a box or change your delivery frequency anytime from your dashboard. Go to My Box → Manage Box Subscription and click "Skip Next Box". The upcoming box will be removed from your schedule, and your following scheduled box will remain on track as planned. If your stylist has already started working on your upcoming box, contact Client Services for assistance.
Can I pause my deliveries?
Yes. You can pause your subscription for up to 12 months. Go to My Account → Pause My Box Subscription to select your pause duration. Before your subscription resumes, we'll send you a reminder email so you can update your size and style preferences, or share any upcoming occasions with your stylist. You can also resume at any time from your dashboard, and request a new stylist while you're at it!
Can I change my delivery frequency?
Yes. You can choose to receive a box every month, every other month, or every 3 months. You can change your frequency, skip a box, or update your delivery date at any time by logging into your account at dailylook.com.
How do I cancel my Dailylook box subscription?
You can cancel your subscription directly from your account at any time. A confirmation email will be sent once it's processed. A few important things to know:
- If you have a box in transit or in your possession, you must complete checkout and return any unwanted items, even after cancellation
- Once we receive your return, we'll process and settle your account as quickly as possible
- If we don't receive your returns, or if there's a discrepancy between your online checkout and the items we receive, Client Services will reach out and your payment method on file may be charged
- Cancelling does not generate a refund for previous subscription charges
Can I request a new stylist?
Yes. You can request a new stylist directly from your account or by contacting Client Services at any time.
How can I show my stylist what I'm looking for in my box?
There are several ways to guide your stylist: your style profile, pre-box feedback surveys, favorites on the site, and direct feedback after each box.
Your style profile is the best place to start. Use the style quiz to share your favorite colors, sizing, wardrobe needs, and anything you'd like to avoid. You can also add your Instagram or Facebook username to give your stylist more inspiration.
After your first box and before each future box, review your style profile and update any preferences that may have changed. This can make a big difference in what your stylist can choose from the inventory. You can also favorite looks on dailylook.com, share special requests or upcoming events through your dashboard, or email your stylist anytime.
During your box preview and after receiving your box, tell your stylist what you love and what you don't (and why). The more feedback you share, the better your stylist can understand your style, and each box will keep improving.
Can I make special requests?
Yes! Once you have a stylist, you can share special requests anytime by logging into your account at dailylook.com or emailing your stylist directly. You can also share preferences through your style profile, the "For My Next Box" survey, box preview, checkout, or by favoriting items from the New Looks page. Your stylist is always open to feedback. Keep in mind that specific items may not always be available due to inventory. When that happens, your stylist will find the best alternative to match what you're looking for.
How is Dailylook different from other personal styling or clothing subscription services?
Dailylook is the premium personal styling service that sends you up to 12 personalized items per box. Most other styling services send just 5, which limits your ability to put together complete looks. You get the same dedicated stylist for every box, building a real relationship that improves over time. Before your box ships, you get an online preview and can swap up to 3 items. The $40 Styling Fee converts into Store Credit you can use toward what you keep. Free shipping, always.
Is Dailylook a good option for busy moms?
Yes. Your stylist selects and ships outfits directly to you. No browsing, no decision fatigue. Each box covers a range of occasions (work, everyday, social events) so it holds up against a full and changing schedule.
Does Dailylook offer workwear styling?
Yes. You can note workwear as a priority in your style profile, and your stylist will select pieces that read polished for the office while staying comfortable through a full workday.
Is Dailylook a good fit for women over 40? Over 50?
Yes. Your stylist builds your box around your current life stage, choosing pieces versatile enough to move between work and social occasions. Your day-to-day lifestyle, including body changes that come with hormonal shifts, is taken into account when selecting items.
Do I need to be a Dailylook member to buy a Gift Certificate?
No. Anyone can purchase a Dailylook Gift Certificate, member or not.
Do Dailylook Gift Certificates expire?
No, Dailylook Gift Certificates never expire.
Can a Dailylook Gift Certificate be refunded?
A Gift Certificate can only be refunded to the purchaser if the recipient hasn't redeemed it yet. Once the recipient enters the gift code, the certificate can no longer be refunded.
How long does a physical Dailylook Gift Certificate take to ship?
A physical Gift Certificate ships within 7 business days of your order being placed.
How will I know my recipient received an electronic Gift Certificate?
The electronic Gift Certificate is emailed to your recipient on the date you selected. If they don't see it in their inbox, ask them to check their spam folder.
How do I redeem a Dailylook Gift Certificate?
Go to dailylook.com/redeemgift. If you're an existing member, sign in and enter the gift code. If you're new to Dailylook, create an account first, then enter the gift code.
How do I check the balance of my Dailylook Gift Certificate?
Log into your Dailylook account and view your balance under Store Credits.
